Сервис и Поддержка
Обзор
Welcome to Open-E Service & Support page.
Here you will learn the details about each of our
storage software products to help assist you in building your ideal storage solution.
Open-E's product lines, are built from the ground up for the SMB and SME markets providing a multi-national reputation for best-in-class performance, flexibility, reliability, scalability and return-of-investment.
Пожалуйста, используйте расширенный поиск, т.к. ваш технический вопрос возможно уже имеет ответ в нашей Базе знаний, Технической документации, Презентациях и на Форуме.
Используйте ключевые слова наилучшим образом описывающие ваш случай или запрос:
По телефону,
наши сотрудники отвечают на телефонные звонки
техподдержка по телефону оказывается в рабочее время нашего офиса.
На форуме,
интересные отклики можно также найти на нашем форуме
ФОРУМ Open-E
Пред-продажи,
Если у Вас возникли технические вопросы по нашим продуктам, свяжитесь с Open-E
pre-sales@open-e.com
На вебинарах предоставляется интересная информация.
Если Вы хотите участвовать, перейдите в
Раздел вебинары
Если у Вас есть любые вопросы, требуются дополнительные сведения или Вы хотите поделиться своим мнением, пожалуйста, свяжитесь с Open-E
info@open-e.com
The After-Hours Support is a Fee-based charge of $399.00 for Open-E products only and is a pay per incident support case per Serial Number.
The After-Hours Support is provided 24hrs including week days, weekends and holidays.
When contacting the support center please provide all contact information (name, phone number and email address) and the Serial Number of your Open-E product.
The Serial Number can be found from the GUI located in the Help > About page or from your Open-E User Portal.
Additionally, please be ready to provide logs from the GUI, this can be downloaded from Status > Hardware > Logs - then click on the download button.
Make sure that you have registered your Open-E product. If not please refer to link below as this will allow you to access software updates for your module.
Product Registration: www.open-e.com/account/register/product
Once contacting the After-Hours Support representative and providing all information, a support engineer will be located to contact you in regards to your issue. In some instances during high call volumes this can take up to 4 hours to respond from the time of receiving your call.
Cancellations must be done immediately or 15 minutes after making the call to the After Hours call center. It is the sole responsibility of the customer to call the After Hours call center to cancel the order not Open-E or the Support Engineer. If the cancellation was not completed as stated above within the 15 minute time frame the order will be processed without refund.
After-hours Support: +1 (877) 572-5134
Your incident may already have a resolution, please search our Forum and Knowledge Base from the links below:
Forum: forum.open-e.com
Knowledge Base: kb.open-e.com
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